Re: colorsync-users digest, Vol 3 #533 - 15 msgs
Re: colorsync-users digest, Vol 3 #533 - 15 msgs
- Subject: Re: colorsync-users digest, Vol 3 #533 - 15 msgs
- From: Shirley Sanderson <email@hidden>
- Date: Fri, 6 Dec 2002 12:24:10 -0800
On Friday, December 6, 2002, at 11:15 AM,
Peter Narsted <email@hidden> wrote:
>
I have been trying to use the i1 spectrophotometer on this computer
>
without success as it is not recognized by either the i1 software or
>
PMPro 4.1. I have a case going with Gretag and have tried every
>
conceivable solution to no avail. I was told by Gretag that they would
>
try and replicate the situation to see if they could find the source of
>
the problem but that was over a month ago and I have not heard back
>
from
>
them. They mentioned to me that there were other users who had called
>
them on this issue so I know I'm not the only one out there. I was
>
wondering if anyone else has experienced this problem and as well if
>
anyone has found a fix for it.
>
Hi Peter, I'm one of those "other users" and to my knowledge there is
no fix out there yet. I had a case # also, the folks at GIA sent it off
to Switzerland, but the bottom line was that I would just have to wait
for a fix and there was no specific timetable for that fix. This was my
last communication with Gretag (dated 24 October) in which I asked
whether there had been any information from the folks in Switzerland:
"As a matter of fact, yes. I just got copied on an email from
Switzerland
yesterday.
Our engineers have been working with Apple to resolve this issue.
Apparently
it is a bug in the OSX.2.x operating system.
I do not yet know when the bug will be fixed. Please hang in there. You
patience and cooperation are greatly appreciated."
I have heard nothing since then. I suppose it is time to check the
website to see if anything new has been posted. Let me know if you hear
anything.
Shirley Sanderson
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