Re: Monaco Proof Problem
Re: Monaco Proof Problem
- Subject: Re: Monaco Proof Problem
- From: Dan Reid <email@hidden>
- Date: Mon, 17 Mar 2003 11:53:26 -0700
on 3/14/03 7:07 AM, Lee Blevins at email@hidden wrote:
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We keep having this problem with Monaco Proof 3.6.
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We've tried it on win98 and win2k, same problem happens.
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Sometimes when reading the strips on our DTP41T the software just stops
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taking data.
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For example, yesterday on page 8, strip number 4, it just wouldn't
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accept it.
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Saved the session, restarted the s/w, rebooted the computer and tried it
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again. No go.
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The DTP41 is working fine and the xrite tool crib s/w sees it and
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operated it correctely.
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Unfortunately, we have to start reading the strips from the beginning to
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get past this.
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There's nothing wrong with the strips since we read the same ones the
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second time and they work.
Could it be that the strips dried fully in the second measuring session and
maybe weren't dry on first try?
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This is extremely annoying and time consuming.
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Monaco tech support has been no help on this.
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In fact, they were somewhat rude to our operator who last called for
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tech support.
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Do we need a support contract to find out why their software doesn't
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work correctly?
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You can always save the session, restart the app and open the session again
to continue. I have had luck in the past with that. Also if the paper/ink
combo is way out of line Monaco may error out because of that. Grab the
black Sharpe pen and White-out to aid in detecting patches if you have an
over inking problem (that should already be corrected before profiling!)
that causes bleeding.
--
Dan B. Reid
RENAISSANCE PHOTOGRAPHIC IMAGING
http://www.rpimaging.com | email@hidden
Toll Free: (866) RGB-CMYK
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