Re: HP LP2480zx Calibration
Re: HP LP2480zx Calibration
- Subject: Re: HP LP2480zx Calibration
- From: Gerald Skrocki <email@hidden>
- Date: Fri, 26 Mar 2010 15:21:39 -0400
I struggled with the Snow Leopard transition also but found a solution on my own after frustrating conversations with both HP and Xrite support. I am currently running APS version 1.1.0 on my Mac Pro with OSX 10.6.2. The problem is that the new install does not completely delete or overwrite the previous version which must be removed manually. You have to remove all traces of the Xrite product from your library and system preferences, reboot and then install the new version. Files to look for include obiwan device driver and com.xrite.ninjad.plist.
This worked for me with the initial Snow Leopard upgrade last summer and for the APS software upgrade today.I was able to successfully calibrate the HP LP24080zx and profile my Wacom Cintiq 20wsx monitor with the software.
Gerald J Skrocki
www.skrockidesign.com
On Mar 26, 2010, at 3:04 PM, email@hidden wrote:
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> Today's Topics:
>
> 1. HP LP2480zx Dreamcolor and Mac 10.6.2 (Richard Wagner)
> 2. Re: HP LP2480zx Dreamcolor and Mac 10.6.2 (Doyle Yoder)
> 3. Re: HP LP2480zx Dreamcolor and Mac 10.6.2 (neil snape)
> 4. Re: HP LP2480zx Dreamcolor and Mac 10.6.2 (edmund ronald)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 25 Mar 2010 12:42:15 -0700
> From: Richard Wagner <email@hidden>
> Subject: HP LP2480zx Dreamcolor and Mac 10.6.2
> To: colorsync-users Users <email@hidden>
> Message-ID:
> <email@hidden>
> Content-Type: text/plain; charset=us-ascii
>
> I just wasted over 90 minutes on the phone with HP Tech Support.
>
> To make a long story short, the recently released HP DreamColor Advanced Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither will the old v1.0.2 software, which means that at the current time, it is not possible to calibrate and profile this monitor using the DDC controls. (It is possible to use an i1 Pro and Match to profile only.)
>
> HP's Tech Support is completely infuriating. First, I was told that the product didn't exist, because it wasn't in their database. A few transfers later, I was told by Vishwa in Hardware Tech Support that "if the old version of the software runs on Mac OS 10.4.11 and the new version doesn't run on OS 10.6.2, you need to contact Apple and have them fix it." Yea, sure. Over and over, round and round, it was first Apple's problem, then X-Rite's problem, but never HP's responsibility. I was also told that I needed to "do a clean re-install of OS 10.6.2 from scratch and see if that fixes it." Do they have any reason to expect that would work? Nope.
>
> I could never get any useful information out of anyone I spoke with at HP. They stated that there are no downloads of the software, that it only "comes in the package," and that I needed to purchase a new package to get software that would run with "current operating systems." I finally provided them with a link to X-Rite's site for both PC and Mac downloads of the current software. (http://www.xrite.com/product_overview.aspx?ID=1144&Action=support&SoftwareID=959)
>
> Unfortunately, X-Rite's response was not helpful, either, nor does their website indicate that the recently released software is not compatible with OS 10.6.2. It's also not listed on their Snow Leopard Compatibility Page. (https://www.xrite.com/support_doc.aspx?supportid=5041). X-rite's e-mail response:
>
> "In response to your recent support question:
>
> HP is set up to handle all HP DreamColor APS questions. Please use the following link to access the HP support options:
> http://www.hp.com/sbso/assist/index.html"; which is of course where I began this morning.
>
> HP's support has consistently been the worst I have ever encountered in over 30 years of dealing with hardware and software manufacturers. While the DreamColor is a fine monitor, based on their lack of support, I would never purchase another HP product.
>
> --Rich Wagner
>
> ------------------------------
>
> Message: 2
> Date: Thu, 25 Mar 2010 15:58:40 -0400
> From: Doyle Yoder <email@hidden>
> Subject: Re: HP LP2480zx Dreamcolor and Mac 10.6.2
> To: colorsync-users Users <email@hidden>
> Message-ID: <email@hidden>
> Content-Type: text/plain; charset=us-ascii
>
> You did not mention if you installed Rosetta?
>
> X-Rite is so far behind the times that all (I think) their software is still compiled for PowerPC architecture so unless you install Rosetta it is nor going to run with 10.6.
>
> Doyle
>
>
> On Mar 25, 2010, at 3:42 PM, Richard Wagner wrote:
>
>> I just wasted over 90 minutes on the phone with HP Tech Support.
>>
>> To make a long story short, the recently released HP DreamColor Advanced Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither will the old v1.0.2 software, which means that at the current time, it is not possible to calibrate and profile this monitor using the DDC controls. (It is possible to use an i1 Pro and Match to profile only.)
>
>
>
> ------------------------------
>
> Message: 3
> Date: Fri, 26 Mar 2010 11:14:30 +0100
> From: neil snape <email@hidden>
> Subject: Re: HP LP2480zx Dreamcolor and Mac 10.6.2
> To: Richard Wagner <email@hidden>, colorsync user list
> <email@hidden>
> Message-ID: <C7D24796.46807%email@hidden>
> Content-Type: text/plain; charset="US-ASCII"
>
> on 25/03/10 20:42, Richard Wagner wrote :
>
>> I just wasted over 90 minutes on the phone with HP Tech Support.
>>
>> To make a long story short, the recently released HP DreamColor Advanced
>> Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the
>> custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither
>> will the old v1.0.2 software, which means that at the current time, it is not
>> possible to calibrate and profile this monitor using the DDC controls. (It is
>> possible to use an i1 Pro and Match to profile only.)
>>
>> HP's Tech Support is completely infuriating. First, I was told that the
>> product didn't exist, because it wasn't in their database. A few transfers
>> later, I was told by Vishwa in Hardware Tech Support that "if the old version
>> of the software runs on Mac OS 10.4.11 and the new version doesn't run on OS
>> 10.6.2, you need to contact Apple and have them fix it." Yea, sure. Over and
>> over, round and round, it was first Apple's problem, then X-Rite's problem,
>> but never HP's responsibility. I was also told that I needed to "do a clean
>> re-install of OS 10.6.2 from scratch and see if that fixes it." Do they have
>> any reason to expect that would work? Nope.
>
>
>
>
> I have the same monitor and feel exactly as you do.
>
> The only place to find any info on the monitor is on an outdated web page on
> a forum destined for PC users.
>
> Finding updates, or information , you're on your own.
>
> The design is sound on this monitor, and I can imagine that in film studios,
> where they are buying tens or hundreds of them they will have support. Yet
> by HP offering them as a photo editing monitor without support is a bad
> idea.
>
>
> Lately I can't even get a decent calibration with their own X-Rite HP APS
> DreamWorks calibrator. There is no utility for Mac to calibrate the factory
> default condition. It existed for PC and I have the original CD with it but
> it is no longer anywhere to be found, as is help. I couldn't match it with
> the i1 and Color Eyes. ColorMunki Software for some reason won't install on
> my Leopard the dmg supposedly has errors.
> The only thing that worked albeit the quality of calibration is lesser, is
> i1 Match 3.6x with the i1 Pro.
>
> So I have given up after doinjg 50 or more tries with every different combo
> I have.
>
> Paradoxal, as it's one helluva monitor for a price that defies all others,
> but the support is non existant.
>
>
>
>
>
> Neil Snape
>
>
>
>
> ------------------------------
>
> Message: 4
> Date: Fri, 26 Mar 2010 11:45:11 +0100
> From: edmund ronald <email@hidden>
> Subject: Re: HP LP2480zx Dreamcolor and Mac 10.6.2
> To: neil snape <email@hidden>, Klaus Karcher
> <email@hidden>
> Cc: Richard Wagner <email@hidden>, colorsync user list
> <email@hidden>
> Message-ID:
> <email@hidden>
> Content-Type: text/plain; charset=ISO-8859-1
>
> There's an open source calibration solution, I believe.
>
> Klaus and I have this monitor too, but mine is seriously defective
> (non uniform).
>
> I recommend against its use for colour management work.
>
> Edmund
>
> On Fri, Mar 26, 2010 at 11:14 AM, neil snape <email@hidden> wrote:
>> on 25/03/10 20:42, Richard Wagner wrote :
>>
>>> I just wasted over 90 minutes on the phone with HP Tech Support.
>>>
>>> To make a long story short, the recently released HP DreamColor Advanced
>>> Profiling Solution software (v1.1.0, released on 2/2/2010 by X-Rite) for the
>>> custom Display 2 colorimeter will not run on OS 10.6.2. Of course, neither
>>> will the old v1.0.2 software, which means that at the current time, it is not
>>> possible to calibrate and profile this monitor using the DDC controls. (It is
>>> possible to use an i1 Pro and Match to profile only.)
>>>
>>> HP's Tech Support is completely infuriating. First, I was told that the
>>> product didn't exist, because it wasn't in their database. A few transfers
>>> later, I was told by Vishwa in Hardware Tech Support that "if the old version
>>> of the software runs on Mac OS 10.4.11 and the new version doesn't run on OS
>>> 10.6.2, you need to contact Apple and have them fix it." Yea, sure. Over and
>>> over, round and round, it was first Apple's problem, then X-Rite's problem,
>>> but never HP's responsibility. I was also told that I needed to "do a clean
>>> re-install of OS 10.6.2 from scratch and see if that fixes it." Do they have
>>> any reason to expect that would work? Nope.
>>
>>
>>
>>
>> I have the same monitor and feel exactly as you do.
>>
>> The only place to find any info on the monitor is on an outdated web page on
>> a forum destined for PC users.
>>
>> Finding updates, or information , you're on your own.
>>
>> The design is sound on this monitor, and I can imagine that in film studios,
>> where they are buying tens or hundreds of them they will have support. Yet
>> by HP offering them as a photo editing monitor without support is a bad
>> idea.
>>
>>
>> Lately I can't even get a decent calibration with their own X-Rite HP APS
>> DreamWorks calibrator. There is no utility for Mac to calibrate the factory
>> default condition. It existed for PC and I have the original CD with it but
>> it is no longer anywhere to be found, as is help. I couldn't match it with
>> the i1 and Color Eyes. ColorMunki Software for some reason won't install on
>> my Leopard the dmg supposedly has errors.
>> The only thing that worked albeit the quality of calibration is lesser, is
>> i1 Match 3.6x with the i1 Pro.
>>
>> So I have given up after doinjg 50 or more tries with every different combo
>> I have.
>>
>> Paradoxal, as it's one helluva monitor for a price that defies all others,
>> but the support is non existant.
>>
>>
>>
>>
>>
>> Neil Snape
>>
>>
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