Re: Printing with No Color Management (again)
Re: Printing with No Color Management (again)
- Subject: Re: Printing with No Color Management (again)
- From: Randy Norian <email@hidden>
- Date: Wed, 27 Apr 2011 07:42:54 -0500
My employer has a process ( actually a web page) where field reps or customers can submit suggestions for improvements, feature enhancements, etc.
It turned out that most people ignored this approach because
A) it was virtually unpublicized
B) requestors had no idea who ever saw it
C) suggestions never seemed to get implemented
D) there was no feedback on the status of a feature request
E) nobody understood what -if any -decision making process was applied to the suggestions that WERE made
F) most people assumed someone else must have surely made a similar request already, so it was likely already on the books.
Sounds a lot like the situation here. The thought that professional users are hoping that some unknown Apple employee may or may not read a certain forum somewhere and then may or may not make some recommendation based on their assessment of the value of that suggestion... Well, it doesn't seem like a recipe for success.
As it turns out, the algorithm for feature requests with my employer partially depended on an assessment of severity ( business impact as described by the requestor) and also the sheer number of similar requests. So everyone that sat back and assumed that the engineers " must surely be aware of the problem" were contributing exactly nothing to its resolution.
If the goal here is to get Apple to understand the need and severity of this feature, perhaps this community should make a concerted effort to understand the process used by Apple to evaluate and incorporate feature requests.
That process may also rely on the quantity of requests. A well- written note by one of you top- tier consultants may carry less weight than five requests from average users.
So let's figure out the process, and then use it as effectively as possible. Posting here seems to be of little use when it comes to getting apple's attention?
I will investigate thru my channels at work, as surely we have some level of contact with Apple development. ( I work for xerox) I am sure many of you must have connections to pursue, as well. For example, if anyone has contacts within Adobe, that would be a good route to investigate as it should lead to apple development at some point.
I'll let you know what I find!
Randy Norian
Sent from my iPod
On Apr 27, 2011, at 6:49 AM, MARK SEGAL <email@hidden> wrote:
> Very helpful insights Chris.
>
> You relate as fact, which you are well-positioned to do, that a great many
> people have experienced problems with ICC CM only on Mac, but not on Windows or
> Linux. In the specific instance of not being able to disable CM for purposes of
> printing profiling targets, if my memory serves me correctly, this has been
> identified as an issue triggered by a Mac OSX up-date - not the Epson driver and
> not Photoshop. If this is all correct, that tells me Apple should do something
> about it. I don't buy into the notion that it's normal and acceptable because it
> only affects x% of the client base, notwithstanding that it's broken and very
> important to that client group, whether they are large or small. Those people
> invested their confidence and money in Apple computer only to be let down badly
> on this stuff. If this is what informs Apple's corporate ethics, I can only
> express my opinion that it's abusive to treat customers as statistically
> insignificant, rather than acknowledging there's a legitimate issue facing those
> customers and fixing it.
>
> Mark
>
>
>
>
> ________________________________
> From: Chris Murphy <email@hidden>
> To: Forum ColorSync <email@hidden>
> Sent: Wed, April 27, 2011 2:30:58 AM
> Subject: Re: Printing with No Color Management (again)
>
>
>
> On Apr 26, 2011, at 5:36 PM, MARK SEGAL wrote:
>
>> Thanks for trying Chris, and I hope we hear more from you on this as you can
>> manage it, your time permitting.
>>
>> How does the imaging community get through the heads of key people at Apple
>> that they need to correct what they've messed up?
>>
>
>
> I don't have a good suggestion, maybe others do? I have heard they read feedback
> from http://www.apple.com/feedback/
>
>
> I do not think the key people at Apple responsible for this component consider
> the current behavior incorrect or messed up. If they did, I have no reason to
> believe they wouldn't fix it. Once Apple considers something not working
> correctly, I generally feel they're rather motivated to fix it. Maybe not
> instantly in days or weeks, but it eventually does get fixed.
>
>
> I don't know if the user pain is not being communicated. I do think that the
> current behavior seems reasonable and clear to Apple, and aren't really
> impressed that certain developers continue to have problems with this area to
> the point they've arrived at, "this must be too difficult for them, we need to
> step in and figure out a different way of handling this use case."
>
> All speculation on my part.
>
> What is not speculation: I know for a fact large numbers of professional and
> amateur photographers who depend on ICC workflows have run into color management
> problems, over the past 7+ years, only on Mac OS, and only in the context of
> printing profile targets and prematched image content, i.e. a need for a clear
> off switch for ColorSync. And what's happening is that "off switch" is being
> second guessed instead of considered a sacrosanct, clear cutoff. I've had the
> problem. I've had four years of SVA masters photography students intermittently
> have the the problem, with the past two years being the worst I've ever seen.
> I've had customers have this problem. And I've had colleagues have the problem.
> I see no light at the end of the tunnel, or improvement in predicted what OS,
> driver, or application update is going to "break" and cause yet a new
> manifestation of inconsistent printing where ColorSync off is required.
>
> And "the problem" does not manifest itself in a way that makes it obvious there
> is a role for Apple to even look at the problem, let alone own it. The most
> obvious component to blame for prints that don't come out right is the print
> driver, and a close second is the application producing the print job.
>
> But I keep coming back to, these problems don't happen on Windows. They don't
> happen on Linux. There is never any second guessing, or even first guessing, by
> system level color management on those platforms. They require engraved
> invitations for system level color management to come to the party. On Mac OS
> even an engraved uninvitation can be questioned. It's seriously like a booger
> you can't flick off, sometimes. That's just fragile and in my view is the source
> of why we keep seeing these print related problems in the very specific case of
> printing ICC profile targets, and (application) prematched print jobs. That is
> an inherently small market so there may also just be a small number of
> complaints relative to the larger user pool, and these complaints are
> statistically "normal" or "acceptable."
>
> And so it goes.
>
>
> Chris Murphy _______________________________________________
> Do not post admin requests to the list. They will be ignored.
> Colorsync-users mailing list (email@hidden)
> Help/Unsubscribe/Update your Subscription:
>
> This email sent to email@hidden
> _______________________________________________
> Do not post admin requests to the list. They will be ignored.
> Colorsync-users mailing list (email@hidden)
> Help/Unsubscribe/Update your Subscription:
>
> This email sent to email@hidden
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Colorsync-users mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden