Re: i1Profiler & SpectroProofer Data [subject corrected]
Re: i1Profiler & SpectroProofer Data [subject corrected]
- Subject: Re: i1Profiler & SpectroProofer Data [subject corrected]
- From: Matthew Ward <email@hidden>
- Date: Sun, 16 Sep 2012 09:41:22 +0100
On 15 Sep 2012, at 14:17, Thomas Lianza wrote:
> I've been working with the product market managers to get a better idea of the pitfalls and strengths of such a group focused on i1Pro and i1Profiler. One big fear, which is justified, is that a "members-only" forum like this, sponsored by X-rite, might be confused with an official application support function.
PTGui is panoramic stitching software run and operated by a one person band as far as I know (Joost).
The support and discussion forum are one and the same thing which works exceptionally well and puts the rest of the digital community to shame.
Most help questions are answered by users within a couple of minutes reducing the burden on the company.
When a rare bug is reported it is checked by other users and confirmed or not within a few minutes; however it can take up to a whole 24 hours for a fix to be released. Bug reporters are actually thanked on an open forum, rather than the usual communication shutdown.
Feature requests are aired and the merits picked over and put on the wish list or everyone is clear why it cannot be.
There is no labyrinth of a website to negotiate or the need to copy type a 400 digit password and add your contact details or wait for the computer generated email telling you to switch the computer off and on.
The result is that all the software users feel directly connected to the company and the funniest part is when a newbie arrives, and expecting the usual industry experience starts by attacking; the entire list gets very very protective towards Joost.
Best
Matthew Ward
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