[Fed-Talk] AppleCare on federal computers
[Fed-Talk] AppleCare on federal computers
- Subject: [Fed-Talk] AppleCare on federal computers
- From: Michael <email@hidden>
- Date: Thu, 17 Jan 2008 14:00:52 -0500
Is it possible or practical to get AppleCare on Apple computers
purchased for the federal agencies and/or DoD. A vendor asked if I
wanted AppleCare but what is the real impact?
When is AppleCare an advantage and when is it not.
For example, say you have a Power Mac G5 or a Mac Pro with AppleCare,
and the DVD drive fails.
Obviously first you call AppleCare and they walk you though a bunch
of tests and then when nothing makes the drive work again they want
you to take the machine into an Apple store for a tech to look at it.
This is absolutely what they do for non-government machines, it is
different for government owned machines?
At one time there were user-replaceable parts for some machines, but
apparently not the DVD drive in a Power Mac G5.
Once you figure a hour trip each way to the closest Apple store plus
estimate one hour in the store, that's 3 hours for a $30 device. You
were a business and you paid an employee to do that you'd be losing
money.
In addition, if it's a federal or DoD computer you'd have to pull all
the hard drives first besides all the paperwork to take the machine
out in the first place.
Michael
ps. technical comment: obviously there are different mechanisms in
DVD drives for reading DVDs and CDs, at least enough difference that
a drive can work fine with DVDs but refuse to recognize CD's 80% of
the time.
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