RE: [Fed-Talk] AppleCare on federal computers
RE: [Fed-Talk] AppleCare on federal computers
- Subject: RE: [Fed-Talk] AppleCare on federal computers
- From: "Mensch, Henry" <email@hidden>
- Date: Thu, 17 Jan 2008 11:28:21 -0800
- Thread-topic: [Fed-Talk] AppleCare on federal computers
The way AppleCare is sold conventionally to non-government customers is that
AppleCare for desktop computers includes onsite repairs for desktop
computers (I happen to have an AppleCare retail box on my desk at the
moment, and that's what it says on the back of the box). I have brought
systems to the local Apple Store for what is often *faster* service, but you
should be able to get a tech on site.
--
Henry Mensch / Storage Manager
Center for Imaging of Neurodegenerative Diseases
VA Medical Center, San Francisco CA USA
v: +1.415.221.4810 x2466 / f: +1.415.668.2864
e: email@hidden
w: http://www.cind.research.va.gov/
-----Original Message-----
From: fed-talk-bounces+henry.mensch=email@hidden
[mailto:fed-talk-bounces+henry.mensch=email@hidden] On Behalf Of
Michael
Sent: Thursday, January 17, 2008 11:01 AM
To: email@hidden
Subject: [Fed-Talk] AppleCare on federal computers
Is it possible or practical to get AppleCare on Apple computers
purchased for the federal agencies and/or DoD. A vendor asked if I
wanted AppleCare but what is the real impact?
When is AppleCare an advantage and when is it not.
For example, say you have a Power Mac G5 or a Mac Pro with AppleCare,
and the DVD drive fails.
Obviously first you call AppleCare and they walk you though a bunch
of tests and then when nothing makes the drive work again they want
you to take the machine into an Apple store for a tech to look at it.
This is absolutely what they do for non-government machines, it is
different for government owned machines?
At one time there were user-replaceable parts for some machines, but
apparently not the DVD drive in a Power Mac G5.
Once you figure a hour trip each way to the closest Apple store plus
estimate one hour in the store, that's 3 hours for a $30 device. You
were a business and you paid an employee to do that you'd be losing
money.
In addition, if it's a federal or DoD computer you'd have to pull all
the hard drives first besides all the paperwork to take the machine
out in the first place.
Michael
ps. technical comment: obviously there are different mechanisms in
DVD drives for reading DVDs and CDs, at least enough difference that
a drive can work fine with DVDs but refuse to recognize CD's 80% of
the time.
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Fed-talk mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden
Attachment:
smime.p7s
Description: S/MIME cryptographic signature
_______________________________________________
Do not post admin requests to the list. They will be ignored.
Fed-talk mailing list (email@hidden)
Help/Unsubscribe/Update your Subscription:
This email sent to email@hidden