| Thank you for cleaning that up Walter.
I was merely guessing (as I stated). I was told from someone close to the situation that Apple did the recovery, but I guess that's inaccurate as well.
In any case, I'm glad he got his stuff back.
-- Joel Esler
On Aug 20, 2012, at 8:40 AM, "Rowe, Walter" < email@hidden> wrote: Apple did NOT recover his data. An Apple rep recommended he go to DriveSavers to recover his data from the MacBook Air. DriveSavers restored his documents, pictures, movies, etc. He got himself back into his iCloud account using the online password reset. From there he restored his iPhone and iPad using iCloud backups. Apple helped him reset the firmware password on his MacBook Air, but could not reset the PIN number required to stop the remote wipe that was in progress. It does sound like the remote wipe was zeroing out the data. Getting data back from a SSD drive, like the one in my MacBook Air, is considerably trickier than recovering it from a standard HDD for all kinds of reasons — from the way SSDs reallocate data, to the lack of a physical platter, to hardware-level encryption keys. I wasn’t about to attempt to recover it myself. Max, my guy at the Apple Store, had suggested that I call DriveSavers. Several other people I know and respect, like TWiT’s Leo Laporte, whose show I appeared on that weekend, told me the same thing.
He got his other account passwords back only because he had used his dropbox account from his wife's laptop to access his 1Password database. He didn't even know or have written down the password to his DropBox account. Were it not for having access it from his wife's laptop, he would have not had access to that either. He stored his DropBox password in his 1Password database, which was stored in his DropBox account. Once he got into his DropBox storage from his wife's laptop, we was able to get into 1Password and begin to get back into his other accounts.
In general, Apple seemed of little help whatsoever. This is all documented in the article. You have to read every page.
Walter Walter Rowe, System Hosting Enterprise Systems / OISM email@hidden301-975-2885
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