Re: Packagemaker install button does nothing
Re: Packagemaker install button does nothing
- Subject: Re: Packagemaker install button does nothing
- From: Greg Neagle <email@hidden>
- Date: Thu, 01 Sep 2011 08:11:59 -0700
No help here, but this looks like a similar issue:
http://forums.macrumors.com/archive/index.php/t-1203882.html
So I guess the next question to ask this particular user is "Do you see the same behavior with any other Installer packages?"
-Greg
On Sep 1, 2011, at 7:07 AM, Ian Kerr wrote:
> Greetings,
>
> We have a user reporting that the Install button in our Packagemaker
> installer does nothing. Normally, this button pops up a dialog
> requesting administrator credentials. In this user's case, nothing
> happens. The button is not greyed out, it simply does not work. The
> user is running Mac OS X 10.7.1. We have been unable to reproduce the
> issue on our machine running Mac OS X 10.7.1. We do not run any
> custom scripts in the installer. The installer log from the user's
> machine is as follows:
>
> Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Install PROJECT:Install-684
> Aug 31 07:24:49 iMac Installer[44152]: @(#)PROGRAM:Installer
> PROJECT:Installer-530
> Aug 31 07:24:49 iMac Installer[44152]: Hardware: iMac8,1 @ 2.40 GHz (x
> 2), 4096 MB RAM
> Aug 31 07:24:49 iMac Installer[44152]: Running OS Build: Mac OS X 10.7.1 (11B26)
> Aug 31 07:24:49 iMac Installer[44152]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
> Aug 31 07:24:49 iMac Installer[44152]: Env:
> TMPDIR=/var/folders/qs/f_w43cdn0bs761s0341zmrh40000gn/T/
> Aug 31 07:24:49 iMac Installer[44152]: Env: SHELL=/bin/bash
> Aug 31 07:24:49 iMac Installer[44152]: Env: HOME=/Users/username
> Aug 31 07:24:49 iMac Installer[44152]: Env: USER=username
> Aug 31 07:24:49 iMac Installer[44152]: Env: LOGNAME=username
> Aug 31 07:24:49 iMac Installer[44152]: Env: DISPLAY=/tmp/launch-W2h3n7/org.x:0
> Aug 31 07:24:49 iMac Installer[44152]: Env:
> SSH_AUTH_SOCK=/tmp/launch-yvGw9R/Listeners
> Aug 31 07:24:49 iMac Installer[44152]: Env:
> Apple_PubSub_Socket_Render=/tmp/launch-FInvYf/Render
> Aug 31 07:24:49 iMac Installer[44152]: Env: COMMAND_MODE=unix2003
> Aug 31 07:24:49 iMac Installer[44152]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
> Aug 31 07:24:49 iMac Installer[44152]: Audio Pluggers K-Meter Demo
> Installation Log
> Aug 31 07:24:49 iMac Installer[44152]: Opened from: /Volumes/Audio
> Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg
> Aug 31 07:24:49 iMac Installer[44152]: Product archive /Volumes/Audio
> Pluggers K-Meter/Audio Pluggers K-Meter Demo.pkg trustLevel=100
> Aug 31 07:25:47 iMac Installer[44152]: InstallerStatusNotifications
> plugin loaded
>
> The log does not appear to contain any errors. Our installer can be
> downloaded here:
>
> http://www.audiopluggers.com/kmeter/AudioPluggersKMeterDemo.dmg
>
> Does anyone know why this might be happening? Is there any additional
> information that I should collect from the user? Thank-you for your
> time.
>
> Kind regards,
> --Ian
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