Apple

Hi Dianna,

Interesting issue. It sounds like your reasoning is valid - have you contacted enterprise support to see if they are able to provide guidance?

Enterprise support: 1-866-752-7753

Even if the behavior you describe is expected, it would be nice to get to the bottom of this for everyone here.

-Mike

Sent from my iPad

On Mar 16, 2013, at 11:52 AM, Dianna Fricke <email@hidden> wrote:

I use Configurator to manage 46 supervised iPads. I have a profile set to prohibit the installation and removal of apps. In order to push any new apps, I first have to remove this profile, because Configurator prevents itself (not just the device user) from installing apps. While this is frustrating, I’ve gotten used to dealing with this until now. Here is my most recent problem: I have just installed updates to some apps in iTunes and then loaded the updated versions of them in Configurator. I plugged in the laptops, de-selected my “app install restriction” profile, and clicked “Refresh” to start the profile uninstall process before loading the updated apps. Configurator immediately began – or tried – installing the apps. Of course, this failed due to the “app install restriction.” If I uncheck the apps, they will be removed from the devices along with any data linked to the apps. Of course, this happens despite the “app install [and removal] restriction.” I am not installing any new apps, just updating existing ones. Other than manually removing the profile individually on each iPad, is there ANY way to tell Configurator to install (or remove) a profile before it automatically starts with the apps??? I’m about to take an axe to the MacBook. Configurator is evil incarnate.

Dianna Fricke

Teacher-Librarian

Building Technology Coordinator

Challenger Middle School

719-234-3046

What I’m reading: Unwholly by Neal Shusterman, The Boy in the Striped Pajamas by John Boyne, and Ask the Passengers by A. S. King.

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References:
	>[Rockies-Edu] Configurator - Apps before Profiles Problem (From: Dianna Fricke <email@hidden>)
	>Re: [Rockies-Edu] Configurator - Apps before Profiles Problem (From: "Michael T. Scott" <email@hidden>)