Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 7
Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 7
- Subject: Re: [Rockies-Edu] Rockies-edu Digest, Vol 57, Issue 7
- From: "Kelly S. Nickell" <email@hidden>
- Date: Fri, 08 Nov 2013 16:59:54 +0000
- Thread-topic: Rockies-edu Digest, Vol 57, Issue 7
This just happened to me this morning. Bought 30 copies of Starfall and Friends of 10. When the redemption codes get down to 5, I can't install anymore. A window appears that says error code 38.
Kelly
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Subject: Rockies-edu Digest, Vol 57, Issue 7
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Today's Topics:
1. Un-redeemable VPP Codes (Griffith, Benjamin)
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Message: 1
Date: Fri, 08 Nov 2013 16:55:58 +0000
From: "Griffith, Benjamin" <email@hidden>
To: "email@hidden" <email@hidden>
Subject: [Rockies-Edu] Un-redeemable VPP Codes
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<email@hidden>
Content-Type: text/plain; charset="utf-8"
Hi All,
I've run into a snag with VPP redemption and I thought I'd see if anyone else has and how to fix it.
I purchased 25 copies each of 2 different apps. I then tried to put them on my set of 25 iPads (in groups of 5 or 10 - USB hub syncing setup). Everything looked right (app counts decreasing as expected) until I got to the last set. AppleConfigurator (1.4.2) fails with errors on the last sync. It won't apply 3 licenses for one app and 2 for the other.
The license counts in AC stand at 3 and 2 for these apps, but it won't install those licenses onto my iPads. I did remove them all - and the count went back to 25 for each. Then I tried to re-install them all and the count still stops at 3 for one app and 2 for the other.
I have emailed VPP support but heard nothing back yet.
Has anyone else had this problem arise? I've attached screenshots of the AC license tracking window.
TIA.
--
Ben Griffith
email@hidden<mailto:email@hidden>
William Roberts K-8
Denver Public Schools
720.424.2659
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