Re: OT: what do you use for task/ticket management?
Re: OT: what do you use for task/ticket management?
- Subject: Re: OT: what do you use for task/ticket management?
- From: Shehryar Khan <email@hidden>
- Date: Wed, 6 Jul 2005 11:39:29 -0700
http://www.bugzilla.org
from your list of requirements
- models dependency (concept of bug xx depends on bug xxx, bug xxx
blocks on bug xxx)
- groups based permission - different clients see different products,
categories for viewing, logging bugs
- built in email support
- horrible butt ugly (BUT very familiar) interface
- web based and runs on OS X, Linux, Solaris etc.
- time estimating per task (perfect for project timelines)
Advance warning - it's a nightmare to install (less of a nightmare on
linux perhaps).
But it is very feature rich, used very heavily but a LOT of different
companies out there and scales well to multiple projects, many
developers.
And it's 100% open source and free.
-shehryar
ps. I may try to put together an OS X installer package for it (if I
get some time) which would solve the biggest problem with it -
installation.
On Jul 5, 2005, at 4:07 PM, email@hidden wrote:
This is not at all about WO, but I thought this would be a good place
to find lots of people who build websites and have the same sort of
needs we do.
I'm looking for a basic ticket tracker, where basic is defined as
having all the feature we need. :) My needs go something like this:
- models dependency - nothing fancy like MS Project, but just so I can
look at my tasks and see that I can't work on Task A until Tasks X and
Y have been completed.
- has groups-based permissioning so we can allow clients to log in and
create/edit/view tickets.
- sends email so people know when they have new or changed tickets
- has a clean, uncluttered display that impatient programmer types
will be willing to use without major coercion.
- is web based and can run on Linux.
Getting fancier, it would be nice, but not essential, if it allowed
tasks to have more than one owner and/or more than one parent (ie,
multiple tasks waiting for one task to be done). And if it allowed
time tracking per task.
I've looked at Basecamp and I know everyone raves about it, but I must
be a freak or something because I hated it. I'm trying to use Tasks
Pro now, but am running into limitations I'd rather not live with.
Any suggestions?
thanks,
janine
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