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OT: what do you use for task/ticket management?
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OT: what do you use for task/ticket management?


  • Subject: OT: what do you use for task/ticket management?
  • From: email@hidden
  • Date: Tue, 5 Jul 2005 16:07:15 -0700

This is not at all about WO, but I thought this would be a good place to find lots of people who build websites and have the same sort of needs we do.

I'm looking for a basic ticket tracker, where basic is defined as having all the feature we need. :) My needs go something like this:
- models dependency - nothing fancy like MS Project, but just so I can look at my tasks and see that I can't work on Task A until Tasks X and Y have been completed.
- has groups-based permissioning so we can allow clients to log in and create/edit/view tickets.
- sends email so people know when they have new or changed tickets
- has a clean, uncluttered display that impatient programmer types will be willing to use without major coercion.
- is web based and can run on Linux.


Getting fancier, it would be nice, but not essential, if it allowed tasks to have more than one owner and/or more than one parent (ie, multiple tasks waiting for one task to be done). And if it allowed time tracking per task.

I've looked at Basecamp and I know everyone raves about it, but I must be a freak or something because I hated it. I'm trying to use Tasks Pro now, but am running into limitations I'd rather not live with.

Any suggestions?

thanks,

janine

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  • Follow-Ups:
    • Re: OT: what do you use for task/ticket management?
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    • Re: OT: what do you use for task/ticket management?
      • From: Shehryar Khan <email@hidden>
    • Re: OT: what do you use for task/ticket management?
      • From: Chuck Hill <email@hidden>
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