OT: what do you use for task/ticket management?
OT: what do you use for task/ticket management?
- Subject: OT: what do you use for task/ticket management?
- From: email@hidden
- Date: Tue, 5 Jul 2005 16:07:15 -0700
This is not at all about WO, but I thought this would be a good place
to find lots of people who build websites and have the same sort of
needs we do.
I'm looking for a basic ticket tracker, where basic is defined as
having all the feature we need. :) My needs go something like this:
- models dependency - nothing fancy like MS Project, but just so I can
look at my tasks and see that I can't work on Task A until Tasks X and
Y have been completed.
- has groups-based permissioning so we can allow clients to log in and
create/edit/view tickets.
- sends email so people know when they have new or changed tickets
- has a clean, uncluttered display that impatient programmer types will
be willing to use without major coercion.
- is web based and can run on Linux.
Getting fancier, it would be nice, but not essential, if it allowed
tasks to have more than one owner and/or more than one parent (ie,
multiple tasks waiting for one task to be done). And if it allowed
time tracking per task.
I've looked at Basecamp and I know everyone raves about it, but I must
be a freak or something because I hated it. I'm trying to use Tasks
Pro now, but am running into limitations I'd rather not live with.
Any suggestions?
thanks,
janine
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