Re: OT: How to file a radar
Re: OT: How to file a radar
- Subject: Re: OT: How to file a radar
- From: Laurence Harris <email@hidden>
- Date: Wed, 19 Jul 2006 03:42:41 -0400
On Jul 18, 2006, at 11:29 PM, Adrian Hoe 贺文耀 wrote:
I agree too. But posting wish lists to public forum is convenient
to everyone. I don't know how to post to radar. Where can I do it?
The public forum should be the convenient way for the everyone.
and
But don't you think it is a little bit cumbersome compare to a post
like this?
Yes, but that's irrelevant. Radar is the database Apple uses to track
every single bug and feature request, and it gets around a thousand
entries a day. What do you really expect them to do with messages
posted here? When you create an entry in Radar, you have to give
information you don't have to provide in a posting to the list. The
report is evaluated to determine if it's a bug or request, if it's a
known issue or something new, if it's something that could be
addressed or it is considered to be the correct behavior. If
warranted it's assigned to an engineer. It may be discussed by a half-
dozen or more people. They need to be able to search for similar
entries, track progress, note when they're closed, and have a
database of fixes and changes for QA to test. They may contact the
person who filed it for more information or to ask them to verify
that it's been fixed. Furthermore, this could never replace Radar
because oftentimes developers don't want to discuss their issues in a
public forum.
There are several problems with what you think would be better. You
and I might be able to function with bug reports submitted via e-
mail, but such a system simply isn't viable for Apple given the
number of reports they gets. Someone at Apple would have to enter
such messages into Radar for tracking purposes. Messages here tend to
be vague, general, and often reference multiple issues. Apples wants/
needs focused, clear, detailed reports that are limited to one
specific issue per entry so they can assign and track each issue
individually. There are many reasons Radar is necessary. The last one
I'll point out is that no one at Apple is required to read or
contribute to any of the mailing lists. Many of them do, but it's not
part of their jobs, and it should be obvious that Apple's official
mechanism for reporting bugs needs to be run by people who's job it
is to do that.
I agree that this is much easier, but it's not really a workable
option, so it doesn't matter how easy it is.
Larry _______________________________________________
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