Re: OT: How to file a radar WAS Re: [ANN] Xcode + Leopard at WWDC this year
Re: OT: How to file a radar WAS Re: [ANN] Xcode + Leopard at WWDC this year
- Subject: Re: OT: How to file a radar WAS Re: [ANN] Xcode + Leopard at WWDC this year
- From: Laurence Harris <email@hidden>
- Date: Wed, 19 Jul 2006 03:56:50 -0400
On Jul 18, 2006, at 11:22 PM, Chris Forsythe wrote:
Adrian Hoe 贺文耀 wrote:
I don't know how to post to radar. Where can I do it?
1) Go to http://bugreporter.apple.com/
2) Log in with an adc account
3) The home tab will be useless to you, I assume it's for apple
employees only. Click on the New Problem tab.
4) File the radar.
5) Check back regularly. Sometimes you need to provide more info.
Tips:
- Make the explanation short but accurate. If it can't be short,
make a summary.
- Make the fix appealing. This is true for all ticket systems. If
it's more appealing in words it might be fixed faster.
- A large percentage of your issues will be marked as a duplicate
or works as intended. You cannot see the duplicate ticket
(annoyingly).
If yours is marked as a duplicate, Apple will not contact you about
it again, but don't assume you wasted your time. Apple prioritizes
feature requests and fixes based on demand as indicated by the number
of reports they get. If 100 people report a bug, 99 of those reports
will be closed immediately as duplicates, but it's a lot more likely
to get fixed than a bug reported by a single person.
- If you can attach screenshots (or test cases/code that show off
the problem) that's helpful.
- Do not link to files that are on your website, rather, attach
them. I know, this sounds silly, but some people need to be told.
Understand that Apple will be working from your report to address the
issue, and file it in a way that let's them do that:
- Only address one problem per Radar entry. Including two or more
issues in one Radar entry prevents them from assigning and tracking
them individually.
- Be specific. Don't report vague things like "Xcode is slow." If
it's a bug report they'll need to be able to reproduce it, just as
you would if you were tracking down a bug, so tell them anything that
could help them do so.
Understand up front that not all of your bugs will be fixed, and
there can be many reasons for that. But if you file enough, some of
them will get fixed.
Larry _______________________________________________
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