Re: OT: How to file a radar
Re: OT: How to file a radar
- Subject: Re: OT: How to file a radar
- From: David Masover <email@hidden>
- Date: Thu, 20 Jul 2006 11:35:48 -0500
Laurence Harris wrote:
But remember, most users would rather work around the bug than report
it, because reporting it is more work in the short run.
If you haven't done it, don't judge.
Except that it doesn't matter, because it is still work.
For instance, I've had some issues getting the latest stable AdiumX
source to compile. I could submit this as a bug, or dig around trying
to fix it, or I could just use the latest unstable AdiumX sources, which
do compile properly.
No matter how easy Adium made it to report a bug, it could not possibly
be easier than this:
$ svn switch http://svn.adiumx.com/adium/trunk
Here's another example: VLC doesn't go fullscreen -- all the menu
options and keyboard shortcuts for resizing the window disappear once I
start it. If I tell it to open fullscreen before I start the movie,
that works -- hey, a workaround!
I realize these are not Apple products, but I haven't really had any
bugs with Apple stuff directly for awhile -- not that I can remember,
anyway.
IMO, the main reason people work
around bugs without reporting them is that in the vast majority of cases
a fix -- assuming it even happens -- isn't going to come in time to save
you from having to work around the bug anyway.
Yes, that's true of almost anything. It doesn't mean it's the fault of
the bug reporting software. It DOES mean that you should put forth a
good effort to make the reporting software as easy as possible.
In most cases I file bugs so other developers won't have to work around
them in the future, and then I implement a workaround.
So do I, when I do bother to report a bug. So we don't really disagree,
except on the point that you said it was irrelevant whether it's easier
to report a bug through Radar than through the mailing list. I think
it's very relevant, whether or not it's fixable. Maybe try to figure
out why the public forum is easier?
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