RE: EyeOnePro and a PowerBook G3
RE: EyeOnePro and a PowerBook G3
- Subject: RE: EyeOnePro and a PowerBook G3
- From: Armand Rosenberg <email@hidden>
- Date: Mon, 30 Sep 2002 12:38:57 -0400
I had exactly the SAME problem with my EyeOne demo unit and sent it
back disappointed. I had it connected to a Mac 8600/300 with USB card.
The goofy explanation I got was that the demo unit was "damaged" --
yet they never sent me another demo unit, and when they checked it
out in-house (after they got it back from me) they reported no
problems.
The tech support people were friendly and supportive, but too busy to
deal with me. They did somehow make me some profiles after I sent
them the printed targets -- but that largely misses the point of the
demo. And the profiles they sent were mediocre by my current
standards.
IMHO, there's a lot of PR money at stake here, so problems like these
get swept under the proverbial rug in the interest of sales.
Armand
At 7:40 PM -0700 9/29/02, email@hidden wrote:
I know this is a tech question that maybe best asked directly to GM tech
support (and I eventually will) but I was wondering if anyone else, here,
has ever experienced any problems interfacing an EyeOnePro to a PowerBook G3
500Mhz in *strips* mode reading? It's as though there are lot's of time outs
or loss of communication between the i1 and my PB.
I think I use the i1 correctly. For starters, I always wait for the beep
from the software (I use PM4 Measure Tool) after pressing and holding the
read button with my thumb *before* I start scanning.
As far as speed is concerened, I have tried scanning slow and scanning fast.
But it did not improve the result. I've also tried varying the time that the
i1 rests on the white paper before starting to scan. Same thing with the
time after I've scan the patches with still no discernible improvements?
Just to give you an idea, I regularely have to do 5 or 6 attempts on each
strips before the program accepts the patches. Not normal, it seems. Would
defeat the whole purpose of scanning in strips in the first place, doesn't
it?
My EyeOnePro is plugged directly into the back of my PB in one of the two
available USB port. The other port is occupied by the mouse.
Regards,
Roger Breton
Laval Qc
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