Re: [Fed-Talk] Networking disappears when SC reader attached
Re: [Fed-Talk] Networking disappears when SC reader attached
- Subject: Re: [Fed-Talk] Networking disappears when SC reader attached
- From: "Miller, Timothy J." <email@hidden>
- Date: Wed, 24 Oct 2012 17:55:21 +0000
- Thread-topic: [Fed-Talk] Networking disappears when SC reader attached
Same same. Experience at my company indicates it's limited to Airs. I
expect it's a USB controller firmware issue. I don't know if we've opened
a Radar ticket on it, though.
-- T
On 10/24/12 11:30 AM, "Disiena, Ridley J. (GRC-VO00)[DB Consulting Group,
Inc.]" <email@hidden> wrote:
>
>I also can confirm that the problem has existed for some time. I think I
>first saw it on the first Mac Airs and 10.6.x.
>
>The only thing I'll add is the real complication we saw was that the
>first Airs had only one USB port and you needed a network connection to
>attempt PKINIT so when having to choose between a USB Reader and or a USB
>Network adapter. But both are needed. We tried powered USB hubs and the
>Apple USB network device would disappear when the reader was connected.
>Never figured out why, but there is no logical reason it should have
>happened if there was not some sort of bug, especially since the hubs
>were powered in this case.
>
>-Ridley
>
>
>On Oct 24, 2012, at 12:09 PM, Mike Bainter (NOAA Affiliate)
><email@hidden> wrote:
>
>> Hi Michael,
>> I can confirm the problem, saw identical behavior on Macs running on
>> 10.8. If you use a third-party USB Ethernet dongle, the problem
>> disappears, although this test was conducted on a MacBook Air and a
>> MacBook Pro.
>>
>> Mike
>> On 10/24/2012 9:01 AM, Michael Wisniewski wrote:
>>> Hi!
>>>
>>> I've had a really strange problem and have contacted apple support
>>> numerous times about it. Apple does not seem to want to accept
>>> responsibility that there may be a bug in their OS. I'm hoping that
>>> somebody here may be able to escalate it to somebody competent there.
>>>
>>> I have a Macbook Air 1.8 Ghz i7 that was a 2011 purchase. I also have
>>> an Apple USB network dongle to get on net. The smart card reader I'm
>>> using is a SCR3500 and the other one is a SCR3310. I've run into this
>>> problem on OSX 10.7, upgraded to 10.8 hoping it would solve the issue
>>> but it hasn't. I'm on 10.8.2 right now.
>>>
>>> The Problem:
>>> -------------------
>>>
>>> USB Network dongle is plugged in and working properly. I plug the
>>> smartcard reader (SCR3500) in and the network connection disappears.
>>> I then get an error in the console logs with...
>>>
>>> 10/24/12 7:58:23.000 AM kernel[0]: 0 e0000100 AppleUSBEthernet:
>>> message - The driver has been asked to close the device
>>>
>>> The smartcard works but the networking doesn't. To fix networking, I
>>> can unplug the dongle from the usb and plug it back in, and then
>>> everything is working again. This happens on a FRESH (clean) install
>>> with absolutely nothing else added to the machine. This is without
>>> loading the open source smart card drivers. If I load those drivers,
>>> it doesn't make a difference. Well, it recognizes my PIV card, but
>>> that's about it.
>>>
>>> As mentioned above, I've reformatted and reinstalled without any
>>> resolution. I've reset the SMC, PRAM, booted into safe mode, tried
>>> swapping the net/smartcard connection on the left/right usb port
>>> sides, and nothing. I've also tried this on a colleagues 2012 Macbook
>>> Air, and the same exact thing happens. I've also tried another USB
>>> dongle, and same exact problem happens. This leads me to believe it's
>>> a problem with OSX and not hardware related. When you swap all the
>>> parts out and you still get the issue, I don't know what else there
>>> could be.
>>>
>>> Since this is fed-talk, I'm hoping that somebody can verify if this is
>>> an issue, and maybe escalate this with Apple. I've been working with
>>> them on this for about a month, talked to at least 4 'senior' level
>>> techs, and none of them want to accept that this could be a bug with
>>> OSX. On a side note, I've read that this happens to people with
>>> Android phones when they load "Android File Transfer". Apple was
>>> quick to point the finger at the AFT software and said you can't do
>>> it. Since the card readers are sold through the apple store, and this
>>> is a virgin install of OSX, I don't know how they can deny fault.
>>>
>>> Thanks for any help,
>>> Mike
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