Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- Subject: Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- From: Boyd Fletcher <email@hidden>
- Date: Wed, 29 Apr 2015 13:17:54 -0400
Yes h/w physically disabled
Appears the App Store app is making some checks
Boyd Fletcher
M: 757.535.8190
email@hidden
> On Apr 29, 2015, at 8:04 AM, Miller, Timothy J. <email@hidden> wrote:
>
> I'm presuming that the devices were physically disconnected and the validity check requires HW identifiers from the same devices (similar to how MS implemented product activation). Accurate?
>
> -- T
>
>> -----Original Message-----
>> From: fed-talk-bounces+tmiller=email@hidden [mailto:fed-talk-
>> bounces+tmiller=email@hidden] On Behalf Of Boyd Fletcher
>> Sent: Tuesday, April 28, 2015 7:25 PM
>> To: Apple Fed-Talk List
>> Subject: [Fed-Talk] Serious problem with AppStore and new MBP 15"
>>
>> If you a federal customer and you have you camera, BT, and wifi disabled so
>> you can use the MBP 15” in a secure space then don’t expect to use App
>> Store. We bought $30K in new Macs and they are exhibiting the same
>> problem.
>>
>> This problem appears to be related to some security features apple but in
>> Mavericks/Yosemite to prevent Hackintosh systems from working.
>> Unfortunately, Apple Engineering didn’t think the problem through and
>> made some very bad assumptions about the configuration of the hardware.
>>
>> Hopefully Apple Federal folks on the mailing will get involved and get Apple
>> Engineering to fix the problem. I’d hate to have to return $30K in new Macs
>> back to the vendor….
>>
>> Below is slightly edit exchange between Apple and I regarding the bug (id:
>> 20678982):
>>
>>
>>
>>
>> Apple Developer Relations28-Apr-2015 06:06 PM There are no plans to
>> address this.
>>
>> We are now closing this report.
>>
>> If you have questions about the resolution, or if this is still a critical issue for
>> you, then please update your bug report with that information.
>>
>> Please be sure to regularly check new Apple releases for any updates that
>> might affect this issue.
>>
>> Apple Developer Relations24-Apr-2015 01:57 PM Please attach the output of
>> 'sysdiagnose' collected while the problem is occurring or if not possible taken
>> after the issue has occurred. 'sysdiagnose' can be triggered by pressing Cmd-
>> Opt-Ctrl-Shift-Period, and it may take a few minutes to complete. When
>> ready, the output will automatically be revealed in a Finder window (or it can
>> be manually retrieved from /var/tmp). Please note that you may need to zip
>> the file if you are having any issues uploading to the bug reporting website.
>>
>> Boyd Fletcher28-Apr-2015 08:17 PM
>> That isn't acceptable. we bought $30,000 in new macs that all exhibiting this
>> problem because you software doesn't work. There is serious design flaw in
>> the App Store application that is preventing us from legitimately using the
>> App Store.
>>
>> you need to fix this.
>>
>> Boyd Fletcher25-Apr-2015 07:55 PM
>> the error occurs REGARDLESS of logged in user on Mac or the iTunes user/pw
>> that is given. the error appears immediately on pressing OK button so its not
>> a authentication to App Store problem.
>>
>> based on what i read online this appears to be related to changes Apple
>> made to stop Hackintosh systems from working. Unfortunately for folks that
>> need the wifi, camera, and bluetooth disabled in their mac it is causing a
>> major problem.
>>
>> Boyd Fletcher24-Apr-2015 09:53 PM
>> 'sysdiagnose_2015.04.24_21-48-45-0400_456.tar.gz' was successfully
>> uploaded.
>> Boyd Fletcher23-Apr-2015 09:28 PM
>> Summary:
>> i
>> The camera, bluetooth, and wifi were disabled by authorized Apple Reseller
>> that supports the U.S. Government.
>>
>> when i try to connect to the app store to download App upload (e.g. iWork) I
>> get the following error:
>>
>> "Your device or computer could not be verified. Contact support for
>> assistance."
>>
>> Apple Support and the local apple store could not resolve the problem.
>>
>> we have tried 10.10.2 and 10.10.3 and 10.9.5 all with the same result.
>>
>> we tried deleting the network devices the various .plist settings in
>> /Library/Preferences/SystemConfiguration including
>>
>> NetworkInterfaces.plist
>>
>> com.apple.network.eapolclient.configuration.plist
>>
>> com.apple.airport.preferences.plist
>>
>> we also tried to use an Apple Thunderbolt Gigabit Ethernet adapter with
>> both 10.10.2/3 and 10.9.5 with no luck
>>
>> Steps to Reproduce:
>> try to login into app store application
>>
>> Expected Results:
>> should let me login to the app store
>>
>> Actual Results:
>> "Your device or computer could not be verified. Contact support for
>> assistance."
>>
>> Version:
>> tested 10.10.2, 10.10.3, and 10.9.5 using 3rd party wifi and Thunderbolt GigE.
>>
>>
>>
>>
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