Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- Subject: Re: [Fed-Talk] Serious problem with AppStore and new MBP 15"
- From: Boyd Fletcher <email@hidden>
- Date: Wed, 29 Apr 2015 13:18:43 -0400
Thanks
Boyd Fletcher
M: 757.535.8190
email@hidden
> On Apr 29, 2015, at 11:41 AM, Tony Greiner <email@hidden> wrote:
>
> Correct, Apple’s using the BT module as the identifier. When that’s hardware disabled, no validation…
>
> Tony Greiner
> Holman’s USA, LLC
>
>
>> On Apr 29, 2015, at 6:04 AM, Miller, Timothy J. <email@hidden> wrote:
>>
>> I'm presuming that the devices were physically disconnected and the validity check requires HW identifiers from the same devices (similar to how MS implemented product activation). Accurate?
>>
>> -- T
>>
>>> -----Original Message-----
>>> From: fed-talk-bounces+tmiller=email@hidden [mailto:fed-talk-
>>> bounces+tmiller=email@hidden] On Behalf Of Boyd Fletcher
>>> Sent: Tuesday, April 28, 2015 7:25 PM
>>> To: Apple Fed-Talk List
>>> Subject: [Fed-Talk] Serious problem with AppStore and new MBP 15"
>>>
>>> If you a federal customer and you have you camera, BT, and wifi disabled so
>>> you can use the MBP 15” in a secure space then don’t expect to use App
>>> Store. We bought $30K in new Macs and they are exhibiting the same
>>> problem.
>>>
>>> This problem appears to be related to some security features apple but in
>>> Mavericks/Yosemite to prevent Hackintosh systems from working.
>>> Unfortunately, Apple Engineering didn’t think the problem through and
>>> made some very bad assumptions about the configuration of the hardware.
>>>
>>> Hopefully Apple Federal folks on the mailing will get involved and get Apple
>>> Engineering to fix the problem. I’d hate to have to return $30K in new Macs
>>> back to the vendor….
>>>
>>> Below is slightly edit exchange between Apple and I regarding the bug (id:
>>> 20678982):
>>>
>>>
>>>
>>>
>>> Apple Developer Relations28-Apr-2015 06:06 PM There are no plans to
>>> address this.
>>>
>>> We are now closing this report.
>>>
>>> If you have questions about the resolution, or if this is still a critical issue for
>>> you, then please update your bug report with that information.
>>>
>>> Please be sure to regularly check new Apple releases for any updates that
>>> might affect this issue.
>>>
>>> Apple Developer Relations24-Apr-2015 01:57 PM Please attach the output of
>>> 'sysdiagnose' collected while the problem is occurring or if not possible taken
>>> after the issue has occurred. 'sysdiagnose' can be triggered by pressing Cmd-
>>> Opt-Ctrl-Shift-Period, and it may take a few minutes to complete. When
>>> ready, the output will automatically be revealed in a Finder window (or it can
>>> be manually retrieved from /var/tmp). Please note that you may need to zip
>>> the file if you are having any issues uploading to the bug reporting website.
>>>
>>> Boyd Fletcher28-Apr-2015 08:17 PM
>>> That isn't acceptable. we bought $30,000 in new macs that all exhibiting this
>>> problem because you software doesn't work. There is serious design flaw in
>>> the App Store application that is preventing us from legitimately using the
>>> App Store.
>>>
>>> you need to fix this.
>>>
>>> Boyd Fletcher25-Apr-2015 07:55 PM
>>> the error occurs REGARDLESS of logged in user on Mac or the iTunes user/pw
>>> that is given. the error appears immediately on pressing OK button so its not
>>> a authentication to App Store problem.
>>>
>>> based on what i read online this appears to be related to changes Apple
>>> made to stop Hackintosh systems from working. Unfortunately for folks that
>>> need the wifi, camera, and bluetooth disabled in their mac it is causing a
>>> major problem.
>>>
>>> Boyd Fletcher24-Apr-2015 09:53 PM
>>> 'sysdiagnose_2015.04.24_21-48-45-0400_456.tar.gz' was successfully
>>> uploaded.
>>> Boyd Fletcher23-Apr-2015 09:28 PM
>>> Summary:
>>> i
>>> The camera, bluetooth, and wifi were disabled by authorized Apple Reseller
>>> that supports the U.S. Government.
>>>
>>> when i try to connect to the app store to download App upload (e.g. iWork) I
>>> get the following error:
>>>
>>> "Your device or computer could not be verified. Contact support for
>>> assistance."
>>>
>>> Apple Support and the local apple store could not resolve the problem.
>>>
>>> we have tried 10.10.2 and 10.10.3 and 10.9.5 all with the same result.
>>>
>>> we tried deleting the network devices the various .plist settings in
>>> /Library/Preferences/SystemConfiguration including
>>>
>>> NetworkInterfaces.plist
>>>
>>> com.apple.network.eapolclient.configuration.plist
>>>
>>> com.apple.airport.preferences.plist
>>>
>>> we also tried to use an Apple Thunderbolt Gigabit Ethernet adapter with
>>> both 10.10.2/3 and 10.9.5 with no luck
>>>
>>> Steps to Reproduce:
>>> try to login into app store application
>>>
>>> Expected Results:
>>> should let me login to the app store
>>>
>>> Actual Results:
>>> "Your device or computer could not be verified. Contact support for
>>> assistance."
>>>
>>> Version:
>>> tested 10.10.2, 10.10.3, and 10.9.5 using 3rd party wifi and Thunderbolt GigE.
>>>
>>>
>>>
>>>
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