Re: Known bugs?
Re: Known bugs?
- Subject: Re: Known bugs?
- From: Godfrey DiGiorgi <email@hidden>
- Date: Wed, 15 Sep 2004 09:54:54 -0700
Well put, Mike. I agree completely.
Godfrey
On Sep 15, 2004, at 8:44 AM, Michael Cashwell wrote:
While I certainly agree with the logic regarding the cost to the
reporters, I've seen cases where even the vaguest bug reports help the
developers. The key is the plural "reports".
Suppose my USB mouse were to occasionally bite my hand. If several
hundred people reported it I'm sure it would end up near the top not
the bottom of someone's To Do list even if none was reproducible.
Apple is in the best position to see patterns in such reports even if
the problem can't be invoked at will.
So while not reporting problems because we're too busy may be valid,
not doing so mainly because of an assumption that an unreproducible
report will simply be discarded is not.
Cheers!
-Mike
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