Re: OT: How to file a radar
Re: OT: How to file a radar
- Subject: Re: OT: How to file a radar
- From: Bill Bumgarner <email@hidden>
- Date: Wed, 19 Jul 2006 08:31:13 -0700
On Jul 19, 2006, at 1:25 AM, Markus Hitter wrote:
Am 19.07.2006 um 07:12 schrieb Chris Espinosa:
The time to influence product content is every day, and this forum,
xcode-feedback, and bugreporter do an excellent job of it.
IMHO, small changes in Radar's public interface could improve
acceptance of Radar a lot.
- Send an eMail notification on any status changes. This will give
people a good feeling as they have at least some response confirming
the thing isn't going to trash immediately. You know, some other web
sites just say "thank you" and redirect to /dev/null.
Such a mechanism was in place a few years ago and I can hardly
imagine why it has been removed. About any other bug tracking system
I'm aware of has such a feature.
The problem was that it revealed product timelines and, in a handful
of cases, new products and/or features prior to their announcement.
As you well know, Apple is an extremely secretive company. As well,
the rumors community has an amazing ability to pry apart the most
innocuous of statements into "news about future products" that
eventually wind their way into the Wall Street analysts hands.
Amazing process, really.
I can understand the frustration of "being on the outside" of said
interface; I was there for many years. As someone "on the inside", I
can tell you with complete confidence that your bugs do not fall into
a black hole. It only seems that way. If the engineering team(s)
need more information from you, you will receive email with questions,
etc...
Even adding a "fixed in future release" status would require
significantly more resources to ensure that such a status doesn't
reveal future product plans.
I went to see Radar and I think it is too complicated and it is
quite hard to see some information posted by someone else. Imagine
if there are 1000 wish list, how could one track it from radar? I
just want to suggest some "better" (please don't flame me for this)
way. It seems like some people aren't quite happy about that.
The whole point of Radar is to isolate every individual's bugs into
their own bucket, as far as the external interface is concerned.
There are many companies that would go completely ballistic if they
knew that their competitors could see the bugs they are filing.
We track the wish list items, the feature requests, and the bugs
internally quite effectively. It is not intended for external
consumption and Radar is designed entirely around that goal.
b.bum
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