Re: problems and reporting them
Re: problems and reporting them
- Subject: Re: problems and reporting them
- From: Walker Blackwell <email@hidden>
- Date: Fri, 2 Apr 2010 23:45:28 -0400
> I don't really want discuss that since I don't want the list to become a secondary database for reporting, diagnosing and analyzing bugs.
John. Can you point us to a specific place where we can dive into what actually got fixed and what workflows were skipped? (I'm guessing this is in ColorSync Dev center?) I think a lot of the anger is that we don't actually know where to go from here. The rest of us are left in the dark shoving paper through our printers with the vague statement from Apple about the CS4 Epson workflow but really nothing else. What exact mechanism in OS X was tweaked to let this work? Was it a custom hack *that might introduce worse problems down the road* or was it an actual system bug that was eliminated. Was it something Adobe did in response to an OS X req. change? Did it originate with Epson? (Hard to imaging with Epson considering most if not all of their pro drivers were messed up equally.) I need to know the story so I know how to trust ColorSync again. You know?
Right now there is a lot of momentum to upgrade to snow leopard because CS5 is coming out and summer is around the corner. And 10.6 is at .3. The start of the "stable" period for Apple OSs. But with all the color changes in OS X, a lot of us are pretty skittish about it.
Maybe it's just that in the ICC world it has gotten more complicated to tamp down and iron out bugs. An honest statement from Apple about the state of ColorSync and their involvement in collaboration with Adobe/Xrite/Epson/etc would be nice to hear.
Walker
On Apr 2, 2010, at 6:52 PM, John Gnaegy wrote:
>
> The bug I referred to dealt with using new Epson drivers and CS4, the specifics are complicated and I don't really want discuss that since I don't want the list to become a secondary database for reporting, diagnosing and analyzing bugs. There's an update that contains fixes, some of those may be ones you've encountered. If you do still encounter problems or experience new ones, you can help by writing up a detailed bug report.
>
> There are many combinations of driver version, printer model, application version, OS version, let alone settings and profiles, that make up a workflow. It's important to consider all those variables when thinking about a problem. Saying that something is all broken doesn't really describe a problem unless you've tossed your MacBook Pro into an MRI machine. Usually it comes down to one thing changing, one key element that makes it work or makes it fail, whatever the failure is. It's not always the OS, not always the app, not always the driver, not always the profile.
>
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Walker Blackwell
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